Customer Service

Video Instruction Guides
Online video guides (VIGs) are available to assist you with set-up, assembly, and use of your Whalen product.* Click here and enter your Product Number or VIG Number in the Search box. The Product Number or VIG Number is located on the assembly instructions or packaging.

* Some products may not have a VIGs yet. In those cases refer to your Assembly Instructions for assistance.

Need Parts?

By Email
Send your email requests for replacement parts to: parts@whalenfurniture.com

By Fax
Download Parts Request Form for quick, easy access to missing or replacement parts. Fax completed form to: 619.423.2294.
Download Parts Form Here (Acrobat PDF)

By Phone
If you have additional questions or need help filling out the fax back form, call 1-866-942-5362.