Augmented Reality FAQs

Please have a look at our frequently asked questions.

Do I need to download an app?

The functionality launches without an app.

How do I get the image to show up in my room?

Click on “View In Your Space” and point your phone at the floor to place the model. Try another area if the model does not appear immediately.

Do I need to scale the image to my room?

The default scale is physically accurate to the room, you can place two fingers on the screen and move them toward or away from each other to control the zoom.

My phone updates regularly, does it work on all phones?

AR works on all devices. However, if a user tries to enter AR on an incompatible platform an explanation is given as to why it may not be functioning properly (too old of OS, unsupported browser or device, etc.)

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